• Account Manager - Inside Sales

    Job Locations US-OR-Portland
    Job ID 2018-1241
    Regular Full-Time
  • Overview

    The Practice Experience Specialist is responsible for growing the revenue of Vetsource Partner Practices across all platforms. Team members need to have a comprehensive knowledge of all Vetsource offerings and be able to effectively communicate the Vetsource value proposition in a variety of settings. Your role will be to seek new opportunities within current accounts by contacting and nurturing relationships with potential customers. Our Practice Experience Specialists are responsible for selling industry leading veterinarian solutions targeting veterinary practices while focusing on the adoption and utilization of platform services.  Excellent telephone sales and communications skills are critical to success in this role. Your telephone-based revenue generation will be achieved by capitalizing on the business needs of our clients.


    • Veterinary hospital prospecting to generate revenue which includes:
      • Maintaining a presence in the phone queue to assist incoming callers
      • Place outbound calls to Vetsource clients
    • Attend trade shows, if needed
    • Contact current clients through cold calls and emails
    • Present business needs to current clients
    • Identify client needs and suggest appropriate products and services
    • Customize product solutions to increase customer satisfaction
    • Build long-term trust relationships with clients
    • Foster and maintain close relationships with distributor partners and outside sales force to facilitate seamless sales processes
    • Know the representatives for each distributor partner that work in your territory
    • Stay updated on any current promotions offered through our partners
    • Understand and professionally utilize the escalation chain, if needed, to obtain results
    • Maintain intimate knowledge of all Vetsource solutions and be able to effectively communicate their value proposition both verbally and in writing
    • Conduct live and web-based demonstrations of Vetsource solutions
    • Cultivate positive customer relationships with every interaction, both internal and external. 
    • Maintain customer database with accurate and up to date profile information, pertinent notes, and opportunity tracking
    • Forecast and track personal sales
    • Other duties as assigned

    Supervisory Responsibilities:  None



    In addition to the job-specific responsibilities listed above, all employees are expected to support and model Vetsource’s Core Value Principles:  Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun!  Employees will be held accountable for knowledge and effective application of these principles.


    • Have a genuine passion for educating and connecting with others in a sales environment.
    • Proven ability to negotiate and close a sale.
    • Proven work experience as a Business Development Representative, Sales Account Executive or similar role
    • Hands-on experience with multiple sales techniques
    • Track record of achieving sales quotas
    • Experience with CRM software (e.g. Salesforce)
    • Understanding of sales performance metrics
    • Excellent communication and negotiation skills
    • Exhibit a willingness to consistently take on new challenges
    • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner.
    • Strong organizational and time management skills with ability to work independently.
    • Excellent writing skills with great attention to detail.
    • Must be team-oriented and work well with others.
    • Self-motivated with a strong desire to learn new products and technologies.
    • Ability to work in a fast-paced, rapidly changing environment, with the ability to multi-task.
    • Excellent computer skills are required; experience using email, instant message, Microsoft Excel, Microsoft Word, as well as the ability to learn how to navigate unfamiliar systems or programs quickly; ability to use multiple programs at once
    • Attention to detail and accurate data entry in a fast-paced environment
    • Must be able to use sound judgement and know when to ask manager for assistance
    • Ability to receive constructive feedback in a professional manner


    • Minimum of Associates degree required. Experience in related field may be considered in lieu of degree
    • 0-2 years' experience in sales, account management, customer service, or other relatable experience


    Preferred Qualifications: 

    • Bachelor’s degree in Business or related field; or related work experience
    • Prior veterinary experience
    • Knowledge of Salesforce CRM


    Special Working Conditions:

    • Environment where dogs may be present
    • Sitting and working at a computer for long periods of time
    • Ambient noise – moderate
    • Call center environment
    • Occasional travel may be required



    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 


    We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 


    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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