• IT Specialist

    Job Locations US-OK-Tulsa
    Job ID 2018-1200
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    This position provides direct IT support to our development teams and office employees in the Tulsa location.  This is a fast-paced development environment that will also include technical support for remote employees.

    Responsibilities

    • Provide in-person and remote support for technologies related to desktops, laptops, tablets, mobile phones, printers, cloud-based web applications, and related technologies
    • Assist with the maintenance and testing of network and cloud-based services
    • Work with software and hardware vendors to resolve issues
    • Troubleshoot and resolve IT service request tickets
    • Implement approved IT production environment change requests
    • Support workstations, technical systems, and other technologies
    • Perform installations, moves, adds, and changes for various technologies, as needed
    • Maintain accurate documentation for all devices
    • Follow company-wide workstation, server, and integration standards, policies, and procedures
    • Order computer and printer supplies
    • Maintain professional knowledge of current trends and development in the IT field
    • Other duties as assigned

      

    ORGANIZATIONAL RESPONSIBILITY STATEMENT

    In addition to the job-specific responsibilities listed above, all employees are expected to support and model Vetsource’s Core Value Principles: Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.

    Qualifications

    • Have a genuine passion for providing excellent customer service, having excellent customer service skills with ability to effectively diffuse and resolve customer complaints
    • Strong system testing and reporting skills
    • Knowledge of how systems integrate on a technical level
    • Exhibit a willingness to consistently take on new challenges
    • Proven ability to follow through with multiple projects; constantly re-prioritize tasks and goals
    • Must be able to make sound judgement decisions and know when to ask for the manager’s assistance.
    • Must be innovative, embrace change, and have the ability to improve department efficiencies
    • Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner
    • Self- motivated with a strong desire to learn new products and technologies
    • Ability to work in a fast-paced, rapidly changing environment
    • Attention to detail and accurate data entry in a fast-paced environment
    • Excellent technical knowledge of pc’s and desktop hardware
    • Strong proficiency with Google & Microsoft office suites, including a focus on spreadsheet functions and manipulation
    • Working technical knowledge of current protocols, operating systems and standards
    • Self- confidence, and analytical and problem-solving skills
    • Able to operate effectively in a team environment with both technical and non-technical team members
    • Ability to maintain knowledge of current technology and able to learn new technology
    • Proficiency in the operation and use of personal computers, utilizing cloud and desktop-based word processing, spreadsheet, all internet browsers, mobile devices, websites and e-mail systems
    • Strong project management skills to independently research, present, and implement technical solutions to meet a variety of unique technology and business-related needs
    • Able to maintain professional demeanor under stress
    • Able to receive constructive feedback in a professional manner

      

    Supervisory Responsibilities: None

      

    Education/Experience:

    • Bachelor’s Degree in computer science, computer information systems, or a related field. An equivalent combination of related training and relevant work experience may be substituted at the hiring managers discretion
    • 1+ years of experience working in an IT/Technology environment

     

     Preferred Qualifications:

    • Linux experience
    • Experience with Docker containers and Kubernetes

     

     Working Conditions:

    • Environment where dogs may be present
    • Noise is normally quiet to moderate

     

    Note:

    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

     

    We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 

     

    Vetsource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.

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