The Director of Customer Success will develop a Success Plan and define standards of excellence in the customer life cycle for both practices and pet owners. Using multiple research channels, this position will use evidence-based methods to uncover customer perceptions, attitudes, and perspectives to enhance products, branding, and positioning/messaging efforts.
The Success Plan, with a combination of home delivery data and Vetsource’s leading-edge technology, will enable customers to gain greater insight into the health of their business, and ultimately, drive better medical and financial outcomes for their practice and pet owners.
ORGANIZATIONAL RESPONSIBILITY STATEMENT
In addition to the job-specific responsibilities listed above, all employees are expected to support and model Vetsource’s Core Value Principles: Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k).
Vetsource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.