• Business Operations Support Coordinator

    Job Locations US-OR-Portland
    Job ID 2018-1186
    Regular Full-Time
  • Overview

    As a Business Operations Support Coordinator you will be a key member of the Vetsource operational support team in supporting Vetsource’s many partners, special programs, and services. You will work closely with vendor support, catalog, and logistics and operations teams and will be responsible for daily administrative duties to drive operational activities essential to the department’s success within a rapidly growing, changing environment.


    • Executes order processing for special partner programs and provide troubleshooting as needed
    • Provide special administrative support functions including reporting to internal and external stakeholders
    • Utilizes internal systems and other sources to locate and verify information
    • Addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forwards complex or escalated customer needs as appropriate
    • Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed
    • Photograph all products and prepare photos for publication on the web, including photo editing and cropping skills
    • Communicate from/to external partners and various internal departments including purchasing, sales, finance, IT and pharmacy
    • Maintain accurate digital filing and documentation to ensure data preservation, and investigate discrepancies or missing information as appropriate
    • Assist in auditing current pricing, order fulfillment, operational processes, etc.
    • Develop and maintain documentation best practices, project retrospectives, processes, and other information
    • Executes special projects as needed including creating Power Point presentations, Excel spreadsheets and Google documents
    • Other duties as assigned

    Supervisory Responsibilites: None



    In addition to the job-specific responsibilities listed above, all employees are expected to support and model Vetsource’s Core Value Principles: Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun! Employees will be held accountable for knowledge and effective application of these principles.


    What We Offer:

    • Huge vision and rapid growth opportunities, and teams made of smart, ambitious, and fun colleagues
    • Dog friendly office, sit-to-stand desks, and free gourmet coffee machine and Avanti market on site
    • New modern design office located close to restaurants, shopping, and public transportation coming December 2018
    • Competitive salary and full benefit packages including medical, dental, vision, FSA, and 401K


    • Previous administrative assistance experience
    • Proper etiquette, integrity and confidentiality using strong verbal and written communication skills
    • Includes effective listening and clear and concise communication skills in person, on the phone or via email
    • Ability to build and maintain positive relations internally and externally
    • Strong organizational, task and time management skills with strong attention to detail
    • Ability to work in a fast-paced, rapidly changing environment including the capacity to start and stop projects seamlessly, despite frequent interruptions, while maintaining attention to detail
    • Must be team-oriented, possess a positive attitude and work well with others. Includes a friendly can-do attitude and willingness to contribute to any project whether it relates to sales, inventory, returns, customer service, etc.
    • Good computer skills including the ability to learn how to navigate unfamiliar systems or programs quickly. Ability to use multiple computer programs at once.
    • Strong demonstrated competence using email, Microsoft Excel, Microsoft Word, and Microsoft Power Point



    • High school diploma or equivalent and 1-2 years professional experience
    • Experience using Google Documents and other shared programs


    Working Conditions:

    • Environment where dogs are present
    • Ability to work on repetitive tasks and maintain focus
    • Ability to work at a computer for long periods of time




    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.


    We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 


    Vetsource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.


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