• Key Account Manager

    Job Locations US-OR-Portland
    Job ID 2018-1166
    Regular Full-Time
  • Overview

    General Summary:

    The Key Account Manager maintains and expands relationships with strategically important large partners and clients.  Assigned to several named customers, the Key Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Key Account Manager represents the entire range of Vetsource services and offerings to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.


    Essential Duties:

    • Establishes productive, professional relationships with key personnel in assigned customer accounts.
    • Coordinates the involvement of company personnel, including support, service, and executive management resources, in order to meet account performance objectives and customers’ expectations.
    • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
    • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary stakeholders
    • Other duties/projects as assigned


    Performance Measurements:

    • Achieves assigned quarterly sales quota in designated accounts.
    • Meets assigned expectations for profitability and customer retention
    • Achieves customer objectives as defined by Vetsource Management
    • Completes annual account plans that meet company standards and update quarterly for review with Management


    Experience and Qualifications:

    • Experience in animal health industry
    • Able to relate to and work with a wide variety of Stakeholders
    • Uses a defined enterprise sales methodology to drive results
    • Excellent presentation, written and verbal communication skills
    • Results driven, proactive and able to work autonomously
    • Ability to manage and prioritize multiple competing priorities
    • Flexible, embrace change in a rapidly evolving work and market environment
    • Must be able to use sound judgement and know when to ask manager for assistance
    • Ability to receive constructive feedback in a professional manner

    Supervisory Responsibilities:   None


    • 4-6 years’ experience in direct B2B Sales and experience in animal health industry
    • Bachelor’s Degree in marketing, business management or related field. Equivalent work experience will be taken into consideration.

    Preferred Qualifications:

    • Excellent knowledge of Microsoft Office
    • Familiarity of eCommerce business (on line retail)


    Working Conditions:

    • Ability to work at a computer for long periods of time
    • The noise level in the work area is normally quiet to moderate
    • Travel required – 50%
    • Environment where dogs are present in office areas of Vetsource locations


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