• Pharmacy Technician - Triage

    Job Locations US-OR-Portland
    Job ID 2018-1078
    Regular Full-Time
  • Overview

    The Pharmacy Triage Technician should be highly detail oriented, focused, great at multi-tasking, reliable, have excellent customer service skills, and good communication/teamwork skills. The candidate must be a licensed Oregon certified pharmacy technician in good standing.  


    • Accurately and efficiently review inbound faxes and enter prescription data into the pharmacy order system (Vboss); Accurately and efficiently review and enter all mailed in prescriptions into the pharmacy order system
    • Perform general triage support functions: cancelling orders, updating ship methods, addresses, reshipment of orders, and general troubleshooting
    • Communicate with clinics to assist the pharmacist with building pet profile information and check pet weights (outbound calls)
    • Assist enrollments and practice support teams by updating licensing documentation
    • Ensures that all pharmacy related communications and written documentation is complete and accurate which is essential for the smooth functioning of multiple team units within the pharmacy
    • Ability to cross-train and work competently in other Triage tasks
    • Other projects as assigned, including possible job sharing with other departments

    Supervisory Responsibilities:  None



    In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSource’s Core Value Principles:  Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun!  Employees will be held accountable for knowledge and effective application of these principles.


    • Must be licensed Oregon certified pharmacy technician in good standing
    • Excellent adherence to policies/procedures; demonstrates precision and good judgment at all times with respect to daily functions
    • Must have a comprehensive knowledge of prescription abbreviations and mathematics related to prescriptions
    • Communicates in a positive, supportive, professional manner with customers, pet owners, and coworkers
    • Must have excellent attendance and a strong work ethic
    • Must be organized, motivated, detail oriented, and focused
    • Must have an ability to adapt to new challenges and remain flexible in a dynamic business environment
    • Must possess a high level of integrity and confidentiality
    • Problem solving skills: should be adaptable, thorough, and innovative
    • Flexibility to work potentially changing schedule, including Saturdays 

    Working Conditions:

    • Ability to sit and work at a computer for long periods of time
    • Environment where dogs could be present in the office areas of the business
    • Call center environment


    • High School diploma or G.E.D.
    • Licensed Oregon certified pharmacy technician in good standing


    The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 


    We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 


    VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.



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