• Pharmacy Workflow Supervisor

    Job Locations US-OR-Portland
    Job ID 2018-1074
    Regular Full-Time
  • Overview

    The pharmacy supervisor will guide day-to-day operations of the pharmacy workflow technicians. The supervisor will be responsible for a group of Pharmacy Workflow Technicians; reviewing and monitoring performance to optimize outputs, ensuring we are working towards a common goal, remaining productive and avoiding conflict. The supervisor will work on, or direct projects of Pharmacy Workflow Technicians as assigned by the pharmacy operations manager. The supervisor may assist with review of employees, be involved with hiring, issuing discipline and team development with guidance from the workflow manager.


    • Being responsible for day-to-day operations of pharmacy workflow. This includes: positioning team members to ensure steady output, taking corrective actions to resolve employee disputes and productivity issues, and ensuring team members execute assigned tasks
    • Being focused on driving tasks
    • Assisting the pharmacy workflow manager with technician training and scheduling
    • Assisting other technicians with workflow dynamics and daily order dispensing, in accordance with pharmacy policies and procedures
    • Consult on performance reviews and issuing discipline under the oversight of the pharmacy workflow manager
    • Assisting workflow manager with hiring process
    • Working closely with pharmacy leads to ensure team unity
    • Completing and/or assign tasks as needed, or requested by pharmacy operations manager
    • Developing team talent; create and implement written plans for optimizing team member performance
    • Provide team with regular feedback regarding performance metrics to include corrective action if necessary
    • Assist pharmacy workflow manager with leading, coaching, mentoring, motivating and retaining staff
    • Expected to spend 50% of time participating in pharmacy workflow duties (subject to change based on the needs of the department)
    • Other duties as assigned by manager

    Supervisory Responsibilities:

    • Supervise Pharmacy Workflow Technicians, Leads, and Workflow Shipping Clerks
      • Ongoing training and coaching of Pharmacy Workflow Technicians, Leads, and Workflow Shipping Clerks
      • Assist manager to coach, develop, motivate, counsel, and discipline employees
      • Consult on employee performance reviews, including recommending salary actions and promotions consistent with company guidelines



    In addition to the job-specific responsibilities listed above, all employees are expected to support and model VetSource’s Core Value Principles:  Do the right thing every time; Treat others the way you want to be treated; Embrace Change; Be innovative; Get it done; Work hard, have fun!  Employees will be held accountable for knowledge and effective application of these principles.


    • Knowledge of pharmacy operations
    • Team building skills:  should be positive, respectful, and dependable
    • Dispensing skills:  should be accurate, efficient, and detail oriented
    • Problem solving skills:  should be adaptable, thorough, innovative and well versed in all aspects of pharmacy workflow
    • Must adhere to policies and procedures, be accountable, and be committed to continuous quality improvement
    • Be innovating and embrace change
    • Exhibit willingness to consistently take on new challenges
    • Be results driven, proactive and able to work autonomously
    • Be able to make good judgment decisions, and know when to ask manager for assistance
    • Ability to lead team toward organizational goals with successful outcomes
    • Strong communication and interpersonal skills, with the ability to listen effectively and communicate information in a clear, calm and concise manner
    • Strong conflict resolution skills
    • Ability to provide and receive constructive feedback in a professional manner
    • Must be able to use sound judgement and know when to ask manager for assistance


    • GED, High School Diploma or equivalent
    • Oregon Certified Pharmacy Technician and current license from the Oregon Board of Pharmacy

    Preferred Qualifications:

    • Associates Degree or equivalent experience
    • Previous experience in a leadership role (manager, supervisor, etc)

    Working Conditions:

    • Ability to stand and work at a computer for long periods of time
    • Ability to tolerate an environment where dogs could be present in the office areas of the business

    Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.


    We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k). 


    VetSource is an Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.


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